UAB Home Infusion Therapy

UAB Home Infusion Therapy provides pharmacy services for patients who require intravenous (IV) or injectable medications at home. Our team works with your UAB Medicine providers and your insurance company to ensure that you receive timely, quality care and have the best possible home infusion therapy experience.

Why use UAB Home Infusion Therapy?

• Expertise: Your physician trusts us to provide complete services for your home infusion needs, because we are experts in medication therapy.
• Coordination: Our team works closely with your physician to understand your care plan and deliver the best possible service.
• Education: We discuss your home infusion medications with you before you start taking them, to describe what you can expect and explain any potential side effects.
• Home delivery: We ship your medications and any needed supplies directly to your home, at no cost to you.
• Support: If you have questions or concern about your medications, we are here to help and easy to reach.
• Financial counseling: We have specialists who can answer your insurance questions and find resources that can help you afford your prescriptions.

Hours of Operation: 
8 a.m.–4:30 p.m., Monday–Friday
Closed all major holidays, unless stated otherwise

Contact: 
Phone: 205-209-3456 (local) or 1-866-759-3120 (toll-free)
Fax: 205-438-9023
Pharmacists are available after hours.

How to File a Complaint:

UAB Medicine is committed to providing excellent patient care and customer service. However, if you have a complaint or concern, it will be managed appropriately and resolved in a timely manner. Within five calendar days of receiving a complaint or grievance, the patient or patient’s representative will be notified that it has been received and is being investigated. This will be done by phone, email, fax, or letter. The patient or patient’s representative will receive written notification of the results of the investigation within 14 calendar days.

To file a complaint, please email homeinfusiontherapy@uabmc.edu or call the pharmacy at 205-209-3456 (local) or 1-866-759-3120 (toll-free).

If you wish to discuss your complaint or concern with a party other than UAB Medicine, please feel free to contact the Alabama Board of Pharmacy at 205-981-2280 (8 a.m. to 4 p.m.) or visit its website at albop.com. You also may file complaints with the Accreditation Commission for Health Care by calling its Complaints Department at 855-937-2242.