Planning Your Visit Q & A

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Where should I direct any concerns or grievances?

Question:

Where should I direct any concerns or grievances?

Answer:

If you have issues with any aspect of your care, you should feel free to address them using any or all of the following resources:

  • Contact Patient Relations by dialing *55 on any in-house telephone or calling 205-934-2273.
  • If you have a problem or complaint, you may talk with your health care team to resolve the problem. If unresolved, you have the following contact options:

a. UAB Hospital/Highlands and Ambulatory/HSF Clinics:

i. Contact Guest Services to request assistance from a Patient Advocate by dialing *55   from an inhouse phone or (205) 934-CARE (2273).

ii. Send a written letter of unresolved grievance to: UAB Hospital/Ambulatory Clinics, Chief Operating Officer, Suite 502, 500 22nd Street South, Birmingham, AL 35233

b. Callahan Eye Hospital

i. Send a written letter of unresolved grievance to: President, 1720 University Boulevard, Birmingham, AL 35233

ii. Or call (205) 325-8678

c. File a complaint with:

                • The Alabama Department of Public Health, Division of Health Care Facilities, Complaint Unit, P. O. Box 303017, Montgomery, Alabama 36130-3017 (Complaint Unit phone number is 1-800-356-9596).

                • The Joint Commission (TJC) by calling 1-800-994-6610.

                • The Center for Medicare & Medicaid Services (CMS) by calling 1-800-633-4227 or cms.gov/center/ombudsman.asp.

 

 

Keywords: complaints, grievances