UAB patients will not populate in EpicCare Link until February 27, 2027.
Stay connected to your patient’s care using EpicCare Link. It’s a free service for our community-based providers who practice at locations outside of UAB, allowing secure and real-time web access to their patients’ clinical data.
EpicCare Link is also available to non-provider partners who need access to UAB’s data for research, insurance, billing, and other purposes.
EpicCare Link is a secure web portal that connects you to the information you need for your referred and admitted patients. You can make referrals, manage patient care, communicate with providers, and more.
Refer patients from your browser
EpicCare Link eliminates the need for faxing or other outdated technologies for sending referrals and related documents. Now, everything can be securely submitted and managed directly through this HIPAA-compliant portal.
A single, simple process
Upload files quickly and easily online
All in one place
View updates about your patients
Automatic messages can alert you about important updates to your patients’ care. When you log in, you’ll be able to:
Access clinical summaries and visit details
Submit orders for diagnostic imaging and labs
Make referrals and place surgical case requests
Review lab and imaging results
Monitor diagnoses, procedures, and care plans
Receive timely updates on inpatient and outpatient encounters
Establish the “site” on the EpicCare Link request form. An office manager, director, physician, or other person of authority can complete a request form.
Identify and establish who will be a site administrator for your practice; there can be more than one site administrator to assist with resetting passwords, deactivating accounts, and requesting new accounts for the practice.
Is there a cost associated with EpicCare Link?
No, there is no charge.
What hardware and software do I need to access EpicCare Link?
Accessing EpicCare Link requires a computer, high-speed Internet connection, and current version of Chrome, Firefox, or Microsoft Edge. EpicCare Link is not supported on Internet Explorer, Safari, or any browsers on mobile devices.
To log in, EpicCare Link requires the use of multifactor authentication (MFA) via email address or an authenticator app on a mobile device such as Epic Authenticator, Google Authenticator, or DUO. You will receive more information about this upon getting your username and login credentials.
Citrix is NOT needed to access EpicCare Link.
Do I need to sign an agreement?
Yes, each user is required to electronically accept the EpicCare Link User Agreement prior to accessing the system. Each practice will require a site administrator per practice location to manage access for all users.
Is training required to use EpicCare Link?
No, all tip sheets and video walk-throughs are provided after logging in to EpicCare Link from the homepage under the Quick Links section.
What can I access?
Core foundation system users
Role
Can do
Can’t do/limitations
Physician
Most of EpicCare Link’s functionality; view patient data, place and sign orders, and schedule certain appointments
Some order/scheduling types are excluded depending on configuration
Nurse
Same security as physician (Event Monitor, Chart Review, demographics, Managed Access) since nurses often enter providers’ orders
Mirrors LINKMD’s scope but doesn’t have admin-level access
Front desk
Scheduling appointments, reviewing orders, reviewing referrals, and access to demographics and insurance coverage
Admin/scheduling users
Site administrator
Managing other users’ accounts at the clinic; editing demographics, setting passwords, and requesting new user records. Also covers site-level features like My Groups (view/edit users), Site Verification (audit/deactivate site’s user list), and Request Accounts
These site admin activities are unique to EpicCare Link.
Specialized foundation system users
Role
Can do
Can’t do/limitations
Requester
View releases electronically, monitor In Basket messages, and submit requests for new reports
Non-clinical, no chart access beyond released records
Biller/coder
Chart review, problem list/history, coverage benefits and eligibility (limited to reviewing services/charges for billing)
Limited access overall; not a clinical care role
Healthy Planet link care coordinator
Most EpicCare Link features, plus population dashboards, Slicer Dicer for population data, and longitudinal plan of care review. Resolving care gaps, messaging care team, and documenting assessments
Requires Healthy Planet link licensing/config. Limited to payers for us
Specimen collector
Only lab-related info in chart review; order labs, document specimen collection, and create packing lists
Restricted to lab domain, no general chart access
Surgical support staff
Case entry, surgeon daily schedule access, OR Marketplace, Block Reminder/Marketplace notifications (via In Basket)
Scoped to OpTime/surgical scheduling workflows only
Occupational medicine employer portal users
Role
Can do
Can’t do/limitations
Occ-med employer representative
Review appointment info, letters, and scanned documents for occupational medicine visits and covers all services for the client they work for
Accessing EpicCare Link
What do I need to provide to gain access?
We require the following personal identifiers: work address, phone number, email address, job title or role, and National Provider Identifier (NPI) if applicable.
Can I share my login and password?
Sharing logins with another individual is prohibited. The user’s email address for access also cannot be shared, and no two accounts can use the same email address.
I don’t need to use EpicCare Link daily. How often do I need to log in to remain active?
You must log in at least every 90 days for your account to remain active.
How often do I need to reset my password?
You must reset your password every 180 days. You will receive notifications at the email address on file. You can reset your password at any time, or your site administrator can help if you are locked out of your account.
Can I reset my two-factor authentication if I have a new mobile device or new email address?
Yes, the site administrator can help users reset their two-factor authentication in EpicCare Link under the Admin tab.
Can I change my username?
No, you cannot change your username.
When will I know my account is active?
Two emails initially will be sent to the email address provided. The first is an auto-generated email requesting that you click a link to verify your email address. This email is sent immediately after you complete the Request New Account process. Once you verify your email, another will be sent with a reference number. Please make note of this number, as you will need it to log in to EpicCare Link for the first time.
After your application is reviewed and approved by our team, you will receive your login credentials within seven business days. This serves as confirmation that your account is active and will contain further instructions on how to log in for the first time.
