Scheduled Clinic Video Visits

Clinic visits are available through UAB eMedicine our telehealth technology which allows a UAB Medicine health care provider to perform a basic physical exam, diagnose common medical conditions, manage complex care, and provide personalized treatment plans “face to face” using video technology or, in some cases, over the phone.

If you would like to schedule a video or phone visit with a provider please call your provider’s office directly or contact us at 205.934.9999 or toll-free at 1.800.822.8816.

If you have a scheduled clinic video or telephone visit, follow these steps to get started:

Video Visit with Your Current Provider

  • Download the 'AW Touchpoint' app to your device from the App Store or Google Play (instructions are below or can be downloaded here).
  • Ensure you are in a private location and that anyone in the room with you is allowed to hear your medical history.
  • Wi-Fi is recommended for any video visits. If you use cellular data connection, UAB is not responsible for any data charges you incur.
  • You will receive a text on your device shortly before or at the time of your appointment. Click on the link in the text, and it will open the app. Your visit will begin as soon as your provider is ready.

Phone Visit with Your Current Provider

  • Your provider will call you at your scheduled appointment time. It may appear as an unknown number.
  • Ensure you are in a private location and that anyone in the room with you is allowed to hear your medical history.

 

Instructions for Joining Your UAB eMedicine Scheduled Clinic Video Visit

UAB eMedicine connects you with your UAB Medicine provider using telehealth technology to deliver quality care to you wherever you are.

You can join your eMedicine Scheduled Clinic Video Visit from a smartphone (preferred) or personal computer. Please follow the directions below:

Join Your eMedicine Scheduled Clinic Video Visit from a Smartphone

  1. Download the “AW Touchpoint” app on your smartphone by searching for “AW Touchpoint” in the app store for your device. The AW Touchpoint app looks like this:
  2. When your provider is ready to see you, you will receive an email message from operator. message@avizia.com or a text message from (844) 292-1177.
  3. Click on “Join Meeting” at the end of the email or text message.
  4. You will be asked if you would like to open this page in AW Touchpoint. Select “Open”.
    a. If you have not downloaded the AW Touchpoint app, you will be prompted to download it. Please do that now.
  5. You will be directed to the AW Touchpoint app.
  6. Under “Who is Connecting?”, enter your name and select that you are a patient.
  7. Click on “Connect”. You will now join your eMedicine Scheduled Clinic Video Visit with your provider.

Join Your eMedicine Scheduled Clinic Video Visit from a Desktop or Laptop Computer (must have webcam and browser should be Chrome)

  1. When your provider is ready to see you, you will receive an email message from operator. message@avizia.com.
  2. Click on “Join Meeting” at the end of the email.
  3. You will be directed to the AmWell website.
  4. Enter your name and select that you are a patient.
  5. Click on “Join Now”. You will now join your eMedicine Scheduled Clinic Video Visit with your provider.
For technical help, or if you have questions about how to join your eMedicine Scheduled Clinic Video Visit, please call 205.996.3633.