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Employee Spotlights: MACKENZIE RUSH

UAB Callahan Eye Hospital and Clinics are proud of our diverse, highly skilled work force. These professionals form a close-knit community dedicated to advancing patient care. The following informal interviews provide some insight, both professional and personal, about a few staff members who exemplify our mission to provide innovative, award-winning eye care and vision restoration.

What Mackenzie’s colleagues are saying about him:

Mackenzie is routinely the first to get here and last to leave. He ensures that everyone has a good patient experience and really takes ownership of his area. Mackenzie is proactive in solving daily issues that arise in the clinic. He’s a wealth of knowledge on all frontend operations and is widely regarded as a resource for everyone. “Mackenzie is an integral part of my team. He does everything he can to help me, often without being asked, and my patients often comment on his efficiency and professionalism. Every day with Mackenzie is a good day!” Virginia Lolley, MD

Tell us about where you are from and your past experience.

I am from a small town in Lowndes County, Alabama. I came to Birmingham to attend Miles College in 2001. I began my career at Brookwood Hospital as an ER Clerk in 2002. In 2008 I was given the opportunity to work as a surgery coordinator at UAB Callahan Eye Hospital and I’ve been here since that time. I knew on my first day that I was at home.

When did you know you wanted to have a career in medicine, and was there any particular event or experience that prompted your interest?

When I was younger I knew that I wanted to have a career in the health care field. After witnessing my father face various health issues and seeing doctors, nurses, and medical assistants give him the best treatment possible and making him comfortable and happy, I knew that I wanted to impact someone’s life in that way as well.

What’s the most rewarding aspect of your work at Callahan Eye Hospital?

At Callahan, it’s more than a job. It’s family.

Tell us about a personal hero, mentor, or teacher who has inspired you.

I had a high school teacher name Mrs. Betty Smith who inspired me. She always told me that I have a good heart and I love helping people. She said if I held on to that I would go a long way in life. That stuck with me.

What’s on your iPod (or other device) right now?

Sam Smith “Stay With Me”

What are your favorite TV shows, authors, or movies?

My favorite TV show is “In the Heat of the Night” (yes, I am old school). I love a new show called “Empire.” My favorite author/writer and poet is Maya Angelou.

Favorite sports team:

Alabama (Roll Tide Roll)

Do you have a memorable travel experience and/or favorite vacation destination?

Cancun, Mexico, is my most memorable vacation. It was my first time ever getting on a plane and traveling out of the country. Even though I was afraid because of all the bad things I had heard about traveling to foreign countries, it was an experience that I would not trade for anything in the world. The resort was amazing, and the people were extra friendly.

What do you like to do in Birmingham when you are not working?

I love going fishing, and spending time with my spouse and family.

In the health care profession, there are those moments when it seems like everything’s going south. What gets you through the day when that happens?

When it seems like everything is going south, I always remember that I am here for a reason. My reason is to provide the best service possible to patients. At the end of the day, I know that I have tried to give 100 percent.

 

Is there a particular experience, event, or person on the job that stands out as special?

Our entire clinic staff stands out because it takes a team to make sure the job is done.